Customer Service Rep – Financial (Remote)

Concentrix is a global organization known for its people-first culture and commitment to customer service. The Customer Service Rep – Financial (Remote) role involves providing customer support through inbound and outbound calls, resolving routine issues, and enhancing customer experiences with various products and services.

Responsibilities:

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Requirements:

• 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence