Customer Service Rep II

Boston Scientific is a global medical technology leader that transforms lives through innovative medical technologies. The Customer Service Rep II role involves facilitating communication between external customers and the sales force and serving as the first point of contact for inquiries.

Responsibilities:

• Triage and respond to external customer and sales rep calls though 1-800-CARDIAC and 1-800-CARDREP
• Send messages from internal/external customers to the BSC sales force by pagers, cell phones, home phones, etc
• Escalate and close pages via backups, if required
• Maintain a professional presence in all situations by asking and providing information per procedures

Requirements:

• 1 Year with Associate in Arts degree/diploma, or an equivalent combination of education/work experience