911 Systems Engineer, West Region (IL, MO, AR, OK)

INdigital is a purpose-built Next Generation 9-1-1 software and services company focused on maintaining reliable emergency communications infrastructure. The 911 Systems Engineer will support the design, implementation, and maintenance of network infrastructure and call handling solutions while collaborating with internal teams and managing complex projects.

Responsibilities:

• Design NGCS, networking, and call handling systems tailored to client needs
• Serve as a technical resource in pre-sales activities, working closely with account teams to develop and present effective solutions
• Coordinate and manage complex projects, ensuring timelines, milestones, and quality standards are met
• Provide technical support, maintenance, upgrades, and issue resolution—both remotely and on-site
• Assist and collaborate with internal teams (engineering, product, support, and sales) to ensure seamless delivery of solutions
• Exercise sound judgment and exceptional decision-making to solve problems and drive project success
• Apply a high degree of creativity to adapt and tailor solutions for diverse client environments
• Contribute to team goals while taking initiative on individual responsibilities and innovation efforts
• Document technical processes, best practices, and solution configurations
• Engage in continuous learning, training, and professional development to stay ahead of industry trends and company offerings
• Ability to interface and assist the PMO representative
• Develop knowledge of Cisco and Fortinet environments
• Develop knowledge of infield VPN connections
• Develop knowledge of SBC and voice operations
• Develop SIP expertise
• Develop knowledge of Asterisk and similar VOIP systems
• Answer, evaluate, and prioritize requests for assistance from users experiencing problems with hardware, software, networking, telephony, and other internal database systems/flows, and computer-related technologies
• Differentiate functional issues from technical issues, and work within a team environment to effectively resolve customer issues
• Support network equipment according to our standards ensuring proper installation of cabling, operating systems, and appropriate software
• Other duties as assigned

Requirements:

• Maintain a valid driver's license
• Be willing to work as required with a flexible schedule to accomplish departmental goals and be available by phone or other communications device(s) as needed
• In instances when you cannot be available, you will need to make arrangements for someone else to cover your responsibilities and ensure that your manager has been advised of the circumstances
• Attend meetings and planning discussions that may be scheduled outside regular working hours
• Must demonstrate the ability to work with people at all levels of the organization
• Present a clean, neat, businesslike workspace and appearance; wear appropriate attire and safety equipment (as needed)
• Be prepared to complete any assigned task as required by your supervisor and in accordance with the satisfactory completion of all job duties and responsibilities
• INdigital is a 100% certified drug and substance-free workplace; participation and compliance with the company's Drug Testing policy are mandatory
• Experience within a telecom, government, and Corporate environment working with telecom and IT infrastructures would be helpful in developing the skills needed for this role
• A Bachelor's Degree in Business Administration, Computer Science, Information Technology or a related field is preferred but not required