Sr. Customer Success Manager

Onapsis is a cybersecurity solutions provider dedicated to business-critical applications. As a Senior Customer Success Manager, you will serve as a trusted advisor for high-value accounts, focusing on value realization and retention while managing complex client relationships.

Responsibilities:

• Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts
• Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI
• Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments
• Expansion: Identify and assess expansion opportunities based on customer business objectives

Requirements:

• 7+ years experience in customer success at an on-premise/SaaS company
• Demonstrated ability to maintain high retention across a complex portfolio
• ERP experience (SAP, Oracle) and strong vulnerability management knowledge