Human Resources Business Partner

Team Car Care, operating under Jiffy Lube, is dedicated to providing an exceptional teammate experience. The Human Resources Business Partner (HRBP) will support field leaders and teammates, enhance leadership capability, and promote a culture of respect and engagement across a distributed workforce.

Responsibilities:

• Serve as a strategic partner and coach to General Managers and District Managers, strengthening leadership capability and accountability
• Reinforce Team Car Care’s RITTE values in daily operations and leadership behaviors
• Provide guidance on performance management, feedback, and development conversations
• Support leaders in building high-performing teams that deliver an exceptional guest experience
• Champion a positive, inclusive culture where teammates feel respected, heard, and valued
• Act as a trusted resource for teammates and leaders, addressing concerns with fairness and consistency
• Identify trends in engagement, turnover, and employee relations, and partner with leaders on proactive solutions
• Help create an environment where strong, direct relationships between leaders and teammates drive engagement and retention
• Partner with operations leaders to support effective labor planning, staffing models, and scheduling practices
• Analyze labor data and trends to identify opportunities to improve productivity and control costs
• Support initiatives that balance operational efficiency with a strong teammate experience
• Partner with hiring managers to recruit and select Crew Chief and above roles, ensuring strong hiring decisions
• Support structured, consistent interviewing practices aligned with Team Car Care standards
• Assist in onboarding and development of new leaders to drive early success
• Contribute to succession planning and internal talent pipeline development
• Provide expert guidance on company policies, procedures, and employment practices
• Support or lead investigations, ensuring timely, fair, and consistent outcomes
• Ensure compliance with all federal, state, and local employment laws
• Maintain accurate documentation and support risk mitigation efforts
• Partner with leaders to foster a culture of open communication, trust, and responsiveness
• Proactively identify and address workplace concerns to strengthen teammate satisfaction
• Provide guidance to leaders on maintaining a positive work environment that supports strong teammate relationships and engagement
• Support leadership in navigating labor relations matters in a compliant and professional manner
• Design and deliver employee relations training for General Managers and District Managers, including performance management, conflict resolution, coaching conversations, and maintaining a positive workplace culture
• Facilitate teammate relations and leadership training that strengthens trust, engagement, and open communication across stores
• Partner with operations and training teams to support and enhance new teammate orientation, ensuring alignment with Team Car Care’s culture, expectations, and RITTE values
• Lead or support leadership onboarding sessions for Crew Chiefs and above, reinforcing expectations around people leadership and teammate experience
• Identify training gaps based on trends in turnover, engagement, and employee relations, and implement targeted learning solutions
• Ensure training content is practical, field-friendly, and immediately actionable for store leaders
• Measure training effectiveness through turnover trends, engagement insights, and employee relations metrics, and continuously improve programming

Requirements:

• Bachelor's degree required
• 5+ years of progressive HR experience, including HRBP or field-based HR roles
• Strong background in employee relations, leadership coaching, and workforce planning
• Strong business acumen with the ability to connect people strategy to operational results
• Proven ability to coach and influence field leaders
• Excellent relationship-building and communication skills
• Ability to operate independently in a fast-paced, field-based environment
• Data-driven mindset with the ability to identify trends and drive action
• High level of integrity, professionalism, and sound judgment
• Master's degree (MBA, HR, or related field)
• Experience supporting a multi-site, hourly workforce (retail, automotive, QSR, or similar environment)
• Experience with labor relations and union environments