AHEAD builds platforms for digital business, focusing on cloud infrastructure and digital transformation. They are seeking a Project Manager to lead VCF projects, ensuring service delivery success and customer satisfaction while developing and maturing PMO processes.
Responsibilities:
- Lead and manage end-to-end VCF projects, from initiation to closure
- Collaborate with AHEAD account teams and pre-sales specialists to evaluate client priorities and initiatives in order to formulate project plan and activity backlog
- Ensure service delivery success and customer satisfaction through effective project management
- Develop, define, and execute project plans and/or agile boards
- Identify and validate resources needed to ensure project success; liaise with sub-contracting team if needed
- Coordinate activities and tasks among internal stakeholders including project team members, OA, Resource Management, Delivery Leadership, and more
- Manage project risks, issues, and overall progress to ensure project goals (e.g., deadline, scope and quality) are achieved.
- Serve as liaison between technical and non-technical teams to ensure all project requirements are met.
- Help identify process gaps or areas for improvement
- Utilize tools such as SalesForce, SmartSheet, and Jira
- Develop customer relationships and aids in identifying additional sales opportunities
Requirements:
- IT infrastructure or data center experience is required (compute, storage, and networking)
- Ability to independently manage medium to high risk projects that drive new adoption throughout customer environments
- Applied knowledge of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies
- Knowledgeable of project management best practices (i.e., Project Management Body of Knowledge - PMBOK)
- Foundational understanding of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation)
- Excellent problem-solving, conflict, and time management skills
- Strong verbal and written communication skills
- Must be adept with the use of negotiation techniques to reach agreement when there are widely differing viewpoints
- Effectively communicate with executive level clients
- Ability to consistently set clear expectations, manage team performance, and build high morale among project team members
- Willingness to show initiative in areas outside of core responsibilities when needed
- Financial (budget) and resource management experience with SalesForce
- Experience with PM tools such as SmartSheet and Jira