Enterprise Systems Product Manager

Imagine Learning is a leading provider of digital-first K–12 curriculum solutions, dedicated to empowering potential in students and educators. The Enterprise Systems Product Manager will contribute to the roadmap and execution within the Salesforce platform, focusing on enhancing customer support operations and delivering impactful experiences for users.

Responsibilities:

• Support the definition and maintenance of a product roadmap for an area, partnering with business and technical stakeholders to identify problems, define outcomes, and translate them into use cases and requirements
• Participate in enhancements to existing functionality and implementation of new capabilities, including net-new Salesforce modules or applications
• Stay current on Salesforce releases, ecosystem trends, and emerging technologies; assess and recommend new features that could improve system functionality, automation, or user experience
• Clearly communicate product roadmap, priorities, and trade-offs, connecting technical solutions to business outcomes
• Collaborate with Salesforce admins, developers, and architects to ensure solutions are scalable, user-friendly, and aligned with broader system architecture
• Facilitate discovery sessions, gather business needs, document use cases, and guide stakeholders through feature evaluations and delivery planning
• Write and manage high-quality epics and user stories; lead backlog grooming, sprint planning, and prioritization
• Maintain relevant system documentation and release notes to support transparency and enablement across teams
• Collaborate with business stakeholders to gather feedback through demos, training sessions, and support interactions to inform ongoing backlog prioritization and system improvements
• Monitor key metrics (e.g., story completion, defect rates, scope stability, user adoption, post-launch results) to inform iteration and improvement
• Ensure system workflows align with internal policies, compliance needs, and operational requirements
• Contribute to cross-functional initiatives and support additional responsibilities as needed
• Must be able to work Eastern time zone business hours regardless of physical work location
• Other duties as required

Requirements:

• Bachelor's degree in computer science, business, or a related field and at least 4 years of experience in technical solutions product management within a SaaS environment, or CRM management consulting, including 2 years focused on Salesforce; or an acceptable combination of education and experience
• Experience with product roadmaps and delivering enhancements or new capabilities in enterprise systems
• Familiarity with Salesforce capabilities and business processes, with the ability to translate between technical teams and business stakeholders
• Strong knowledge of Salesforce products including Service Cloud and Experience Cloud required
• Agile experience required (Scrum or SAFe)
• Self-starter with strong collaboration, prioritization, and communication skills
• Willingness and ability to travel up to 20%
• Salesforce certifications preferred (e.g., Administrator, Service Cloud Consultant)
• Revenue Cloud, Enterprise Territory Management (ETM), Sales Cloud, and NetSuite ERP is a plus
• Certified Scrum Product Owner (CSPO) preferred