Synchrony is a leading financial services company, and they are seeking an experienced Product Manager to lead the strategic vision and development of merchant channels and tools. The role involves owning and delivering a defined workstream within Synchrony’s Merchant and Provider product portfolio, driving execution of product capabilities and experience enhancements to improve merchant and consumer outcomes.
Responsibilities:
- Manage, develop, and drive Synchrony merchant channel product; provide visionary leadership and strategic direction for the portfolio to meet business growth, profitability, and customer needs
- Own the provider/merchant experience and work with leadership team to evolve and maintain the supporting point of sale for Synchrony merchants
- Align a cohesive strategy with our Health & Wellness, Home & Auto and Lifecycle teams to realize synergies across Synchrony point of sale channels
- Define and deliver product strategy, roadmap and ultimately prioritization of a new features in concert with complementary and dependent point of sale channels
- Work directly with Product Marketing, IT, Analytics, Sales and business stakeholders to improve merchant experience
- Deeply understand merchant and customer journeys and internal workflows to inform new opportunities to improve associated experiences
- Gather Voice-of-Customer feedback and process aggregate feedback from clients, consumers and internal teams to form recommendations on future capabilities and services
- Partner with Marketing, and Commercialization teams to develop product marketing strategy and materials
- Build a strong cross-functional network and foster close working relationships with internal stakeholders
- Develop dashboards and metrics to communicate progress and channel performance
- Coordinates legal, compliance, risk, and regulatory requirements for new capabilities and enhancements; ensures documentation and approvals are completed for releases
- Perform other duties and/or special projects as assigned
Requirements:
- Bachelor's Degree or, in lieu of a degree, a high school equivalent 9+ years of experience in product management, sales, or marketing in credit or financial services industries
- 5+ years of product management or product marketing experience
- Proven project or program management experience in cross functional environment
- Experience working in SAFe Agile frameworks or similar agile methodologies
- Ability and willingness to travel up to 25%
- Experience with financial services and specifically financing
- Experience with point-of-sale product management
- Experience or demonstrated knowledge of payer processes including claims adjudication, provider networks, eligibility/enrollment, prior authorization, and member billing
- Demonstrated thought leadership coupled with strong communication skills and ability to help teams connect the dots on new ideas, processes and strategy
- Ability to leverage technology to create new processes and drive efficiency gains
- Demonstrated strategic, analytical and problem-solving skills
- Excellent influencing and relationship-building skills at multiple levels of organization
- Experience working with internal and external partners on product ideation, delivery planning, and execution
- Strong written/verbal communication skills, including ability to present clearly to stakeholders
- Certification in Agile, Product, or Project Management (SAFe, CSPO/PSPO, PMP) preferred