AVP, Product Management

Synchrony is a leading financial services company, and they are seeking an experienced Product Manager to lead the strategic vision and development of merchant channels and tools. The role involves owning and delivering a defined workstream within Synchrony’s Merchant and Provider product portfolio, driving execution of product capabilities and experience enhancements to improve merchant and consumer outcomes.

Responsibilities:

• Manage, develop, and drive Synchrony merchant channel product; provide visionary leadership and strategic direction for the portfolio to meet business growth, profitability, and customer needs
• Own the provider/merchant experience and work with leadership team to evolve and maintain the supporting point of sale for Synchrony merchants
• Align a cohesive strategy with our Health & Wellness, Home & Auto and Lifecycle teams to realize synergies across Synchrony point of sale channels
• Define and deliver product strategy, roadmap and ultimately prioritization of a new features in concert with complementary and dependent point of sale channels
• Work directly with Product Marketing, IT, Analytics, Sales and business stakeholders to improve merchant experience
• Deeply understand merchant and customer journeys and internal workflows to inform new opportunities to improve associated experiences
• Gather Voice-of-Customer feedback and process aggregate feedback from clients, consumers and internal teams to form recommendations on future capabilities and services
• Partner with Marketing, and Commercialization teams to develop product marketing strategy and materials
• Build a strong cross-functional network and foster close working relationships with internal stakeholders
• Develop dashboards and metrics to communicate progress and channel performance
• Coordinates legal, compliance, risk, and regulatory requirements for new capabilities and enhancements; ensures documentation and approvals are completed for releases
• Perform other duties and/or special projects as assigned

Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school equivalent 9+ years of experience in product management, sales, or marketing in credit or financial services industries
• 5+ years of product management or product marketing experience
• Proven project or program management experience in cross functional environment
• Experience working in SAFe Agile frameworks or similar agile methodologies
• Ability and willingness to travel up to 25%
• Experience with financial services and specifically financing
• Experience with point-of-sale product management
• Experience or demonstrated knowledge of payer processes including claims adjudication, provider networks, eligibility/enrollment, prior authorization, and member billing
• Demonstrated thought leadership coupled with strong communication skills and ability to help teams connect the dots on new ideas, processes and strategy
• Ability to leverage technology to create new processes and drive efficiency gains
• Demonstrated strategic, analytical and problem-solving skills
• Excellent influencing and relationship-building skills at multiple levels of organization
• Experience working with internal and external partners on product ideation, delivery planning, and execution
• Strong written/verbal communication skills, including ability to present clearly to stakeholders
• Certification in Agile, Product, or Project Management (SAFe, CSPO/PSPO, PMP) preferred