Customer Growth Manager

Cloudbeds is a leading provider of hotel management software, transforming hospitality through innovative solutions. As a Customer Growth Manager, you will focus on upselling and cross-selling to existing customers, managing a customer pipeline, and ensuring high-quality deals with minimal fallout.

Responsibilities:

• Meet and exceed ambitious targets and revenue goals set by the customer growth management team
• Develop and maintain strong relationships with key stakeholders and decision-makers
• Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication
• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives
• Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs
• Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products
• Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve

Requirements:

• Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space
• Experience and/or education in hospitality operations
• Strong understanding of hospitality industry trends and challenges
• Ability to build and maintain long-term relationships with clients
• Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions
• Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders
• Self-motivated and goal-oriented, with a relentless drive to exceed targets
• Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I
• Willingness to travel as required ( < 10% )
• Demonstrable success in selling PMS or other hotel tech software
• Languages: English (additional European languages are always a plus!)