Key skills
AI
About this role
Strada is building the operating layer for AI-driven insurance. They are seeking a Founding Product Manager to own agent development, working at the intersection of customer operations, AI capabilities, and product strategy to define and ship AI agents that run real insurance workflows at scale.
Responsibilities:
- Shadow live customer calls and review real conversations to understand how our AI agents handle thousands of insurance workflows daily
- Get deep in the product - understand the current agent architecture, tooling, and the gaps we're solving for
- Meet the team and identify where you can have an immediate impact
- Deploy your first agent end-to-end – from identifying the problem to solve to writing the spec to shipping to production
- Conduct structured conversations with customers to surface workflow friction and unmet needs
- Develop a working knowledge of the insurance domain – the systems, the stakeholders, and the operational constraints that shape what our agents need to do
- Own the agent development roadmap – prioritize what we build, when, and why
- Define and instrument the metrics that matter: containment, accuracy, customer satisfaction, and operational efficiency
- Translate patterns across customer deployments into generalizable product decisions that scale across our book of business
- Be a real voice in company strategy – shaping how Strada positions and packages AI agents for carriers, MGAs, and brokers