Customer Success Director — Government

Exiger is a leader in supply chain AI, transforming how governments manage risk and compliance. They are seeking a Customer Success Director for their Government sector, responsible for driving impact across various government accounts and leading strategic programs.

Responsibilities:

• Serve as a senior individual contributor within Government Customer Success
• Model strong execution, accountability, and customer partnership across engagements
• Act as a trusted execution partner to the SVP of Government Customer Success, helping translate strategy into action
• Share insights, approaches, and lessons learned across the team to strengthen overall execution
• Step into high-visibility or at-risk engagements when needed to support successful outcomes
• Serve as a trusted advisor to senior Federal stakeholders, mission owners, and technical leaders
• Lead Executive Value Reviews (EVRs) focused on measurable outcomes, ROI, risk reduction, and mission impact
• Translate complex supply chain and software risk insights into clear, executive-ready narratives
• Build deep, durable customer relationships that position Exiger as mission-critical, not transactional
• Navigate complex government buying environments with sound judgment and credibility
• Own retention, renewals, and expansion outcomes across a strategic portfolio of government customers
• Maintain accurate renewal, risk, and opportunity forecasts
• Identify and advance upsell and cross-sell opportunities aligned to evolving government missions
• Partner closely with Sales on account strategy, whitespace analysis, and long-term growth planning
• Operate with clear accountability for revenue outcomes while collaborating cross-functionally
• Shape and refine Customer Success playbooks, engagement models, and health indicators
• Define and track KPIs tied to adoption, usage, risk coverage, and mission outcomes
• Partner with Delivery, Analytics, Product, and Engineering to increase repeatable value and reduce bespoke effort
• Drive continuous improvement through retrospectives, data analysis, and structured customer feedback
• Maintain strong fluency in Exiger’s platform, data, and methodologies related to supply chain and software risk
• Guide customers through advanced workflows, analytics, and mission-aligned use cases
• Surface patterns and insights from the field to inform product direction and roadmap discussions
• Stay current on federal policy, compliance requirements, and emerging risk trends