Security Support Engineer

CyberArk is a global leader in identity security, trusted by organizations worldwide. The Security Support Engineer provides technical support for the company's enterprise customers, assisting them with CyberArk's IT Security and Privileged Access Management solutions while ensuring customer satisfaction and effective communication.

Responsibilities:

• Technical support of customers purchasing and using Machine Identity Security products
• Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology
• Work closely with Sales team to ensure cohesive product and services solution
• Communicate proactively customer problems and record all customer interactions in our CRM system
• Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment
• Establish and maintain effective working relationships with clients

Requirements:

• At least 5-7 years' experience in Technical Support or a position of similar nature in a software company
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
• Capable of understanding the technical aspects of a complex system
• Enterprise level troubleshooting and Support experience
• Public Key Infrastructure (PKI) including technology, standards, and implementations
• Securing Internet applications, e.g., cryptography, standards, techniques
• Understanding of large network design, layout and operations
• Directory technologies and standards, e.g., LDAP, Active Directory
• Database (MS SQL/MySQL) experience, including the ability to write queries
• Excellent presentation, verbal and written communications skills
• Work effectively with QA and development to troubleshoot and resolve complex product issues
• Help create and deliver product training
• Help write product knowledge base
• Comfortable with occasional early morning or late work and rotating on call work including weekend