Director, North America CMS Visa Direct Solutions Management

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Visa Direct is a global push payments platform that enables fast, secure fund transfers to cards, accounts, and wallets worldwide. It supports high growth use cases including person to person payments, gig‑economy and merchant payouts, insurance disbursements, and merchant settlements, within a global push payments market estimated to exceed 80 trillion in annual payment volume.

The Director, North America CMS Visa Direct Solutions Management is a senior leadership role within the North America Visa Direct Product and Client Solutions team, responsible for designing, delivering, and scaling bespoke ecosystem and product solutions for Visa Direct clients and partners. These include acquiring bank sponsors, acquirer processors, corporate treasury management banks, merchants, remitters, and strategic fintech partners.

This role serves as a strategic and technical advisor to Visa Direct clients and internal stakeholders, accelerating client integrations, supporting product platform enhancements, driving ecosystem readiness, and enabling the successful deployment of domestic and cross‑border Visa Direct use cases across North America.

Positioned at the intersection of product strategy, technology, ecosystem enablement, and client success, this role plays a critical part in advancing Visa Direct’s growth in one of Visa’s most strategic regions. The Director will shape how Visa Direct solutions are designed, integrated, and scaled, delivering measurable impact across financial institutions, fintech's, merchants, and consumers.

• Develop deep expertise in the Visa Direct ecosystem, including acquirer processors, bank sponsors, treasury management banks, merchants, remitters, and fintech partners.
• Act as a strategic and technical advisor to clients throughout the sales and delivery lifecycle, translating business needs into scalable Visa Direct solutions.
• Provide technical leadership to accelerate solution design, client integrations, and adoption of new platform capabilities.
• Analyze complex client requirements and recommend best fit solution architectures, identifying gaps and opportunities to deliver best‑in‑class money movement solutions.
• Design and deliver bespoke client solutions that drive incremental revenue and business growth.
• Lead client workshops to understand requirements, share product roadmaps, co‑design solutions, and align on scope, timelines, and implementation plans.
• Partner with internal teams (account executives, product, technology, and client services) to deliver and scale agreed‑upon solutions.
• Build expertise in Visa Direct APIs (Card, Account, Wallet) and effectively communicate complex technical concepts to diverse audiences.
• Develop expertise in Visa Direct platform functionality across Card, Account & wallet and its integration with adjacent platforms, including Currency Cloud, Yellow Pepper, B2B Connect, etc.
• Leverage VisaNet data to identify opportunities to expand Visa Direct acceptance across Debit, Credit, and Prepaid card types.
• Maintain ownership of client integration strategies, including project plans, timelines, and delivery oversight.
• Translate client and market needs into clear business requirements, partnering with product and engineering teams to drive platform enhancements.
• Develop subject matter expertise across platform capabilities, market nuances, pricing economics, etc.
• Develop and promote expertise in value added services, positioning them to enhance client solutions and adoption.
• Ensure custom solutions are built for scalability, reuse, and long‑term growth.
• Collaborate with cross-functional teams including business, product, technology, client services & other teams to drive best in class client solutions and product offerings.
• Communicate effectively with internal and external stakeholders, including executive leadership, and develop materials for client engagements and internal approvals.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhDBA/BS required. Post Graduate degree in Business Administration strongly preferred Minimum 10 years of experience with payments/operations analytics or equivalent 

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 192,300.00 to 307,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.