Business Analyst I (Provider Enrollment)

BlueCross BlueShield of South Carolina is seeking a Business Analyst I to assist in defining systems scope and objectives. The role involves conducting business process analyses, documenting system problems, and communicating with management to facilitate workflow improvements.

Responsibilities:

• Obtains a detailed understanding of the major operations and functions in effect within the areas being supported
• Reviews basic system enhancements/upgrades to determine applicability of customer file modification requirements
• Following clearly defined procedures, assists in facilitating timely and accurate updates to reference files based on customer requests
• Documents system problems and assists in their resolution
• Reviews and completes various daily reports to ensure system is performing as expected
• Prepares written reports and analysis, including recommendations pertaining to system functionality and testing progress
• Prepares and reviews test data, test plans and test matrices for system changes
• Develops test matrices to accurately reflect changes and detail expected outcome
• Executes test cases and evaluates test results for errors
• Reports problems through appropriate channels and suggests corrections for a successful implementation
• Under the guidance of an advanced business analyst or manager, learns to define business requirements, perform tests, and may lead small projects
• Learns how to prepare and review data for analysis in order to evaluate the activities, performance and systems within a specific area for standards and workflow simplification
• Communicates with management and departmental personnel to document workflow procedures
• Assists in preparing verbal and written communication about business changes with management or other staff members
• Functions as liaison between the operations testers and information systems to facilitate communications
• In addition, assists customer testers with issues that arise during projects

Requirements:

• Bachelor's degree
• 4-years job related work experience OR Associate's and 2-years job related work experience
• Advanced knowledge of Microsoft Office
• Basic knowledge of business support and systems concepts
• Strong teamwork, communication and interpersonal skills
• Good analytical and conceptual skills
• Good organizational and problem-solving abilities
• Understands how projects and implementations affect an organization and is able to link it to business processes
• Bachelor's degree-in Computer Science, Business Administration, or other job-related field
• 1-year of business systems analysis, research, and customer support experience
• Working knowledge of BCBS/subsidiary systems
• Knowledge of programming languages and/or concepts. Easytrieve, DB2 or related
• Knowledge of Provider Enrollment and benefits
• Knowledge of procedures for the supported business unit
• Computer programming skills
• Ability to express basic technical/business concepts to management, peers, and the business units
• Experience with Provider Enrollment applications, to include initial applications, re-enrollment, reactivation, and change of information applications
• Experience working with internal databases, to include PECOS and OnBase
• Experience researching and obtaining information from internal departments, providers, government, or private agencies to resolve discrepancies