Senior Systems Engineer - Remotely in the Eastern Time Zone

Toshiba America Business Solutions is a leader in digital technology, seeking a Senior Systems Engineer working remotely in the Eastern Time Zone. The role involves implementing and integrating Document Output Management and Document Capture and Workflow solutions for small and medium business clients, alongside providing post-implementation support and training.

Responsibilities:

• Implement & integrate Document Output Management & Document Capture & Workflow Solutions at SMB customers. Coordinate with clients/customers to ensure comprehensive and seamless implementation of complex solutions
• Develop and deliver training as appropriate
• Provide field technical support on Document Output Management & Document Capture & Workflow Solutions at SMB customers
• Review & validate deliverables to include but not limited to Solutions Configurations, Business Requirements Documents (BRD) and Statements of Work (SOW). Create RACI charts and Project Plans as needed. Maintain, track and update assigned project plan activities
• Manage assigned M&S renewals and SaaS subscriptions as required to meet sales objectives
• Perform other related duties as assigned

Requirements:

• Bachelor's Degree or equivalent
• Minimum of 5 years of experience providing post sales engineering support
• Demonstrated experience in the areas of Information & Document Lifecycle process, products & services, information technology, Infrastructure & IT Security, systems integration and technical writing
• Must have the ability to translate customer needs into viable technical solutions
• Demonstrated ability to work autonomously or in teams while demonstrating strong time management skills
• Ability to travel as required
• Valid Driver's License
• Prior experience with process improvement and project management methodologies and tools a plus