Network Engineer

Nature's Way is dedicated to promoting holistic health through natural products. The Network Engineer will design, implement, and improve enterprise networking services across on-premises and cloud environments, ensuring security and reliability while leading network-related projects and providing technical guidance to the IT team.

Responsibilities:

• Own, design, implement, operate, and continuously improve all enterprise network infrastructure across on‑premises and Azure cloud environments, including routing, switching, wireless, firewalls, and hybrid connectivity
• Perform advanced, hands-on troubleshooting and serve as the escalation point for complex network incidents, ensuring high availability, performance, and security of network services
• Lead network-related projects and initiatives from planning through execution, including upgrades, expansions, migrations, lifecycle and vulnerability management, and technology refreshes
• Plan and execute maintenance activities, facilitate system upgrades, and support business continuity and disaster recovery testing related to network services
• Proactively reduce incidents through root-cause analysis, trend identification, and the implementation of preventative and continuous improvement measures
• Manage and coordinate third-party vendors, managed service providers, and NOC services responsible for network operations, ensuring accountability, service quality, and adherence to organizational standards and timelines
• Partner with internal IT, security, and business teams to deliver reliable, scalable, and secure networking solutions that align with operational and strategic objectives
• Provide informal technical leadership and mentoring to IT team members by sharing expertise, setting technical direction within the network domain, and supporting skill development
• Research, evaluate, and guide the adoption of new or enhanced network technologies and services to improve reliability, security, and operational efficiency
• Create and maintain accurate system documentation, network diagrams, standards, and knowledge base articles
• Demonstrate excellent customer service by managing expectations, advocating for business partners, and understanding the role of network services in enabling organizational success
• Ensure complete and accurate ticket documentation, adherence to standard operating procedures, and effective communication across teams
• Meet incident response and resolution SLAs and participate in after-hours support as required

Requirements:

• Design, implement, operate, and continuously improve all enterprise network infrastructure across on-premises and Azure cloud environments, including routing, switching, wireless, firewalls, and hybrid connectivity
• Perform advanced, hands-on troubleshooting and serve as the escalation point for complex network incidents, ensuring high availability, performance, and security of network services
• Lead network-related projects and initiatives from planning through execution, including upgrades, expansions, migrations, lifecycle and vulnerability management, and technology refreshes
• Plan and execute maintenance activities, facilitate system upgrades, and support business continuity and disaster recovery testing related to network services
• Proactively reduce incidents through root-cause analysis, trend identification, and the implementation of preventative and continuous improvement measures
• Manage and coordinate third-party vendors, managed service providers, and NOC services responsible for network operations, ensuring accountability, service quality, and adherence to organizational standards and timelines
• Partner with internal IT, security, and business teams to deliver reliable, scalable, and secure networking solutions that align with operational and strategic objectives
• Provide informal technical leadership and mentoring to IT team members by sharing expertise, setting technical direction within the network domain, and supporting skill development
• Research, evaluate, and guide the adoption of new or enhanced network technologies and services to improve reliability, security, and operational efficiency
• Create and maintain accurate system documentation, network diagrams, standards, and knowledge base articles
• Demonstrate excellent customer service by managing expectations, advocating for business partners, and understanding the role of network services in enabling organizational success
• Ensure complete and accurate ticket documentation, adherence to standard operating procedures, and effective communication across teams
• Meet incident response and resolution SLAs and participate in after-hours support as required
• Typically requires five or more years of hands-on experience supporting and engineering enterprise network environments, including both on-premises and cloud-based networking
• Industry-recognized networking certifications preferred (e.g., Cisco CCNP Enterprise or equivalent)
• Cloud networking certifications related to Microsoft Azure (e.g., Azure networking specialization) preferred
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred