Network Engineer

Nature's Way is dedicated to promoting holistic health through natural products. The Network Engineer will design, implement, and enhance enterprise networking services, ensuring the reliability and security of network infrastructure across both on-premises and cloud environments.

Responsibilities:

• Own, design, implement, operate, and continuously improve all enterprise network infrastructure across on‑premises and Azure cloud environments, including routing, switching, wireless, firewalls, and hybrid connectivity
• Design, implement, and support enterprise firewall platforms, including Palo Alto Networks physical and virtual firewalls, Panorama management, and Global Protect remote access, ensuring consistent security controls and reliable connectivity
• Perform advanced, hands-on troubleshooting and serve as the escalation point for complex network incidents, ensuring high availability, performance, and security of network services
• Lead network-related projects and initiatives from planning through execution, including upgrades, expansions, migrations, lifecycle and vulnerability management, and technology refreshes
• Plan and execute maintenance activities, facilitate system upgrades, and support business continuity and disaster recovery testing related to network services
• Proactively reduce incidents through root-cause analysis, trend identification, and the implementation of preventative and continuous improvement measures
• Manage and coordinate third-party vendors, managed service providers, and NOC services responsible for network operations, ensuring accountability, service quality, and adherence to organizational standards and timelines
• Partner with internal IT, security, and business teams to deliver reliable, scalable, and secure networking solutions that align with operational and strategic objectives
• Provide informal technical leadership and mentoring to IT team members by sharing expertise, setting technical direction within the network domain, and supporting skill development
• Research, evaluate, and guide the adoption of new or enhanced network technologies and services to improve reliability, security, and operational efficiency
• Create and maintain accurate system documentation, network diagrams, standards, and knowledge base articles
• Demonstrate excellent customer service by managing expectations, advocating for business partners, and understanding the role of network services in enabling organizational success
• Ensure complete and accurate ticket documentation, adherence to standard operating procedures, and effective communication across teams
• Meet incident response and resolution SLAs and participate in after-hours support as required

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Typically requires five or more years of hands-on experience supporting and engineering enterprise network environments, including both on-premises and cloud-based networking
• Own, design, implement, operate, and continuously improve all enterprise network infrastructure across on‑premises and Azure cloud environments, including routing, switching, wireless, firewalls, and hybrid connectivity
• Design, implement, and support enterprise firewall platforms, including Palo Alto Networks physical and virtual firewalls, Panorama management, and Global Protect remote access, ensuring consistent security controls and reliable connectivity
• Perform advanced, hands-on troubleshooting and serve as the escalation point for complex network incidents, ensuring high availability, performance, and security of network services
• Lead network-related projects and initiatives from planning through execution, including upgrades, expansions, migrations, lifecycle and vulnerability management, and technology refreshes
• Plan and execute maintenance activities, facilitate system upgrades, and support business continuity and disaster recovery testing related to network services
• Proactively reduce incidents through root-cause analysis, trend identification, and the implementation of preventative and continuous improvement measures
• Manage and coordinate third-party vendors, managed service providers, and NOC services responsible for network operations, ensuring accountability, service quality, and adherence to organizational standards and timelines
• Partner with internal IT, security, and business teams to deliver reliable, scalable, and secure networking solutions that align with operational and strategic objectives
• Provide informal technical leadership and mentoring to IT team members by sharing expertise, setting technical direction within the network domain, and supporting skill development
• Research, evaluate, and guide the adoption of new or enhanced network technologies and services to improve reliability, security, and operational efficiency
• Create and maintain accurate system documentation, network diagrams, standards, and knowledge base articles
• Demonstrate excellent customer service by managing expectations, advocating for business partners, and understanding the role of network services in enabling organizational success
• Ensure complete and accurate ticket documentation, adherence to standard operating procedures, and effective communication across teams
• Meet incident response and resolution SLAs and participate in after-hours support as required
• Industry-recognized networking certifications preferred (e.g., Cisco CCNP Enterprise or equivalent)
• Palo Alto Networks training or certifications (e.g., PCNSE or equivalent hands-on experience) preferred, including experience with Panorama and Global Protect
• Cloud networking certifications related to Microsoft Azure (e.g., Azure networking specialization) preferred
• Equivalent combination of education and progressively responsible experience will be considered