Professional Services Project Manager

Fortinet is a global leader in cybersecurity, providing intelligent protection across various environments. They are seeking a Professional Services Project Manager responsible for managing project work plans, coordinating with customer-facing functions, and ensuring project success through effective communication and operational management.

Responsibilities:

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Develops statements of work, WBS, and overall project schedule
• Identifies resources needed and assigns individual responsibilities, by managing and monitoring team’s availability
• Manages day-to-day operational aspects of projects, including scope, schedule, budget and quality
• Effectively applies Fortinet’s methodology and enforces project standards
• Minimizes Fortinet’s exposure and risk on projects
• Ensures project documents are complete, current, and stored appropriately from beginning to end
• Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support and others to coordinate activities
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project
• Accurately forecasts revenue, profitability, margins, bill rates and utilization
• Assures project legal documents are completed and signed
• Facilitates PS, Presales & SE team and client meetings effectively
• Effectively communicates relevant project information to executive management
• Resolves and/or escalates issues in a timely fashion
• Understands how to communicate difficult/sensitive information tactfully
• Highlight areas of improvement and recommend changes in methods, processes and tools
• Monitor and manage operational and customer satisfaction metrics to meet organizational goals
• Handle project escalations and follow up on customer satisfaction surveys
• Build and maintain strong relationships with the sales teams
• Recruit, hire and retain engineers for professional services, so the implementation processes can continue
• Maintain a great working atmosphere that allows personal and professional development to each one of the team members
• Define, document, enforce and enhance processes that speed up time for PS engagement request from Pre-sales team
• Collaboratively work with peers within region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in general
• Manage relationships with customers, partners and corporate organizations to enhance technical support processes and drive PS projects’ satisfaction
• Establish, document and enforce processes that allow higher efficiency and productivity
• Align strategies to proactively avoid potential issues in any of the pre-sales processes established
• Constant follow up to processes making sure they are maintained properly

Requirements:

• Outstanding oral communication and presentation skills
• Strong familiarity with project management software, such as Microsoft Project
• Experience as a Program Manager is a plus
• Experience at working both independently and in a team-oriented, collaborative environment
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• React to project adjustments and alterations promptly and efficiently
• Flexible during times of change
• Excellent conflict resolution skills
• Ability to think creatively to develop new solutions to problems
• Ability to create a vision, establish a plan, and ensure plan execution through success
• Ability to coach others
• Experience in a Professional Services role in a networking/security company or equivalent education
• Demonstrated leadership skills
• Full knowledge of all relevant business policies and practices
• Strong ability to energize and lead others
• Previous experience leading teams is a must
• Multilingual skills are a plus: oral and/or written, Spanish and/or Portuguese
• Good technical knowledge on computer networks and Internet security
• Excellent organizational skills
• Adaptable and flexible, operating in a fast-paced, dynamic environment
• Ability to work and take quick decisions under pressure
• Willing to travel around 20% of the time