Fortinet is a global leader in cybersecurity, providing intelligent protection across various environments. They are seeking a Professional Services Project Manager responsible for managing project work plans, coordinating with customer-facing functions, and ensuring project success through effective communication and operational management.
Responsibilities:
- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Develops statements of work, WBS, and overall project schedule
- Identifies resources needed and assigns individual responsibilities, by managing and monitoring team’s availability
- Manages day-to-day operational aspects of projects, including scope, schedule, budget and quality
- Effectively applies Fortinet’s methodology and enforces project standards
- Minimizes Fortinet’s exposure and risk on projects
- Ensures project documents are complete, current, and stored appropriately from beginning to end
- Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support and others to coordinate activities
- Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project
- Accurately forecasts revenue, profitability, margins, bill rates and utilization
- Assures project legal documents are completed and signed
- Facilitates PS, Presales & SE team and client meetings effectively
- Effectively communicates relevant project information to executive management
- Resolves and/or escalates issues in a timely fashion
- Understands how to communicate difficult/sensitive information tactfully
- Highlight areas of improvement and recommend changes in methods, processes and tools
- Monitor and manage operational and customer satisfaction metrics to meet organizational goals
- Handle project escalations and follow up on customer satisfaction surveys
- Build and maintain strong relationships with the sales teams
- Recruit, hire and retain engineers for professional services, so the implementation processes can continue
- Maintain a great working atmosphere that allows personal and professional development to each one of the team members
- Define, document, enforce and enhance processes that speed up time for PS engagement request from Pre-sales team
- Collaboratively work with peers within region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in general
- Manage relationships with customers, partners and corporate organizations to enhance technical support processes and drive PS projects’ satisfaction
- Establish, document and enforce processes that allow higher efficiency and productivity
- Align strategies to proactively avoid potential issues in any of the pre-sales processes established
- Constant follow up to processes making sure they are maintained properly
Requirements:
- Outstanding oral communication and presentation skills
- Strong familiarity with project management software, such as Microsoft Project
- Experience as a Program Manager is a plus
- Experience at working both independently and in a team-oriented, collaborative environment
- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- React to project adjustments and alterations promptly and efficiently
- Flexible during times of change
- Excellent conflict resolution skills
- Ability to think creatively to develop new solutions to problems
- Ability to create a vision, establish a plan, and ensure plan execution through success
- Ability to coach others
- Experience in a Professional Services role in a networking/security company or equivalent education
- Demonstrated leadership skills
- Full knowledge of all relevant business policies and practices
- Strong ability to energize and lead others
- Previous experience leading teams is a must
- Multilingual skills are a plus: oral and/or written, Spanish and/or Portuguese
- Good technical knowledge on computer networks and Internet security
- Excellent organizational skills
- Adaptable and flexible, operating in a fast-paced, dynamic environment
- Ability to work and take quick decisions under pressure
- Willing to travel around 20% of the time