Wolters Kluwer is a global leader in legal entity management and compliance solutions, and they are seeking dynamic Customer Success Associates to join their teams. The role involves supporting the customer lifecycle, ensuring customer engagement and satisfaction, and troubleshooting issues as they arise.

Responsibilities:

Proactively support the onboarding process for new customers
Address and resolve a broader range of customer inquiries and issues
Assist with customer renewals and upselling opportunities
Monitor and analyze customer performance and engagement data
Provide intermediate-level training and guidance to customers
Ensure implementation schedules, targets, and budgets are met
Collaborate with internal teams on customer feedback to improve products/services
Document detailed customer interactions and updates in CRM
Identify potential areas for service/product improvement based on customer feedback
Maintain and enhance strong client relationships

Customer Success Associate

Key skills

About this role

Responsibilities: