Client Success Manager, Retail Media/Ecommerce

Skai is a rapidly growing company known for its industry-leading digital marketing software. They are seeking a Retail Media Client Success Manager to oversee client utilization of their platform, ensuring satisfaction and driving ROI for marketing initiatives.

Responsibilities:

• Work to drive client retention, and identify business growth opportunities
• Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
• Assist clients in the basic implementation and usage of Skai products
• Provide technical support and Retail Media marketing best practices and strategy across Amazon, Walmart, Target, Instacart, and additional retailers via Criteo & Citrus Ads
• Communicating regularly with the customer to evaluate satisfaction
• Ability to understand client's business goals, anticipate future needs, and help determine the ideal solution
• Partner closely with product development, sales, technical account management, and industry leads to drive platform innovation and capture market opportunity
• Partner with Skai Client Success Directors to actively build relationships with client partners
• Energized by solving problems and finding opportunities to make clients successful
• Ensure client expectations are exceeded!