Director, Product Management

Customer.io is a product-led company on a mission to help customers deliver magical communications at scale. The Director of Product Management will lead a team of product managers, set product vision and strategy, and drive clarity and prioritization to ensure the platform meets customer needs and business goals.

Responsibilities:

• Lead and develop a team of 4+ product managers through mentorship, clear expectations, and growth opportunities
• Set product vision and strategy for key areas of our platform, translating customer needs and company goals into actionable roadmaps
• Drive clarity and prioritization, helping teams make informed tradeoffs that balance user value, business impact, and technical investment
• Collaborate with Design, Engineering, and GTM teams to define and deliver cross-functional initiatives that move core metrics
• Establish and evolve product rituals (reviews, retros, planning) to promote consistency, alignment, and focus
• Model data-informed decision making, guiding your PMs to leverage qualitative and quantitative insights in every phase of product development
• Contribute to org-wide product maturity, helping to define frameworks, standards, and best practices across Customer.io’s growing PM discipline
• Foster a culture of trust and empowerment, encouraging curiosity, experimentation, and bias for action

Requirements:

• 8+ years of experience in product management, including 3+ years managing or mentoring PMs
• Proven track record leading B2B SaaS or MarTech products with strong data, workflow, or messaging components
• Demonstrated success driving outcomes through strategy, prioritization, and execution across multiple product areas
• Strong communicator with experience leading distributed, async-first teams
• Comfortable operating at multiple altitudes — from vision and frameworks to hands-on roadmap execution
• Deep empathy for customers paired with analytical rigor to measure and learn from impact
• Experience collaborating closely with engineering, design, and go-to-market teams to deliver cohesive, high-quality product experiences
• Excited by the opportunity to shape both product outcomes and the product management practice at a company in growth mode