Bilingual Customer Success Specialist

Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today. As a Bilingual Customer Success Specialist, you will be responsible for guiding new users through their onboarding journey and ensuring they derive maximum value from the product, while also collaborating with cross-functional teams to enhance user experience.

Responsibilities:

• Own the end-to-end onboarding journey for new users, ensuring they reach first-value as quickly as possible
• Analyze the customer journey to identify friction points and work with the Product team to improve the overall 'look and feel' of the user experience
• Provide world-class support by not just fixing the 'what,' but explaining the 'why,' helping users become more self-sufficient over time
• Collaborate with cross-functional teams, including sales, marketing, and product, to address customer needs and concerns
• Provide insights from customer interactions to contribute to the improvement of products and services