Instacart is transforming the grocery industry by delivering essential services to customers and providing flexible earnings opportunities to Personal Shoppers. They are seeking a Senior Engineering Manager to lead a team of engineers in developing the Carrot Ads platform, focusing on stability, reliability, and product development.
Responsibilities:
- Lead, coach, and grow a team of 10–12 software engineers; set clear goals, develop talent, and foster a culture of ownership, accountability, and continuous improvement
- Own platform reliability and scalability end-to-end; define and meet SLAs/SLOs, improve observability, reduce incident frequency and time-to-recovery, and raise the overall bar for quality
- Oversee enterprise partner integrations and launch readiness; drive efficient onboarding, manage technical escalations, and ensure smooth operations across multiple high-stakes stakeholders
- Shape strategy and roadmap by synthesizing customer feedback, market and competitive insights, and internal priorities; translate long-term bets into executable plans across Serving, Measurement, Quality, and Ads Manager teams
- Elevate engineering excellence with robust testing, CI/CD, performance optimization, and data-driven decision-making; deliver measurable business impact on a predictable cadence in a fast-moving environment
- Invest in self-service platform capabilities and tooling that reduce operational burden, improve partner autonomy, and unlock efficient scale
Requirements:
- 8+ years of software engineering experience, including 4+ years managing engineering teams delivering platform or infrastructure products in a B2B or enterprise SaaS environment
- Experience leading teams of 8+ engineers, including hiring, performance management, and career development
- Demonstrated success operating in ambiguous, high-growth settings while balancing reactive partner needs with long-term platform investments
- Proven cross-functional leadership driving outcomes across multiple engineering teams and stakeholders to deliver complex, multi-quarter roadmaps
- Direct domain experience in ad tech, retail media, or publisher-facing platforms
- Technical proficiency with distributed systems and cloud infrastructure (e.g., AWS or GCP), along with data and ads-adjacent technologies (e.g., event streaming, experimentation, measurement)
- Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience
- Experience scaling enterprise integrations and managing partner-facing technical relationships and SLAs
- Track record of building self-service platform capabilities and tooling that significantly reduce manual operations
- Comfort applying market and competitive analysis to inform engineering strategy and investment decisions
- Background with advertising serving, measurement/attribution, or campaign management systems
- Experience establishing reliability practices at scale (e.g., SLO frameworks, incident management, on-call health, post-incident learning loops)