Key skills
GoAIAnalyticsIAMAccount ManagementSales
About this role
DoorDash is a technology and logistics company focused on empowering local economies. They are seeking a Director, Inside Account Management to lead their Inside Account Management team, driving merchant retention and growth strategies while overseeing a team of approximately 60 members.
Responsibilities:
- Manage an organization of Senior Managers, Team Managers, and Success Managers focused on growing merchant relationships across every US region
- Set the bar for performance standards, coach your leaders, and regularly engage with merchants to understand pain points and create system-wide solutions
- Own OKR attainment at the department level
- Build and execute strategies to maximize revenue, retention, and product adoption
- Achieve quarterly targets and be measured on your ability to propel sales, retention, and operational excellence
- Work across Merchant Strategy & Ops, Sales Ops, Product, Marketing, Analytics, and Finance to improve the merchant experience
- Navigate complex, multi-stakeholder environments and embody our one-team-one-fight mentality, especially with our outside account management and account development partners
- Develop go-to-market plans that promote mutual outcomes for merchants and DoorDash
- Build resources to evaluate the costs and benefits of engagement and retention programs
- Improve, scale, and automate tools that inform deeper merchant insights
- Build programs to grow your leaders and their teams
- Work with People Business Partners to maximize performance and engagement simultaneously
- Cultivate a positive, high-accountability environment across the department
- Champion AI tools and automation across IAM to step-change team productivity and merchant outcomes
- Identify opportunities to apply AI to merchant outreach, data analysis, account prioritization, and coaching
- Use data and merchant feedback to guide decisions on in-store marketing, new product pilots, and initiative launches
- Help find product-market fit and scale new offerings within IAM