Key skills
DevOpsCloud applications deploymentTechnical teachingTerraformHashiCorp productsClear writingContent organizationAnalyticsProduct ManagementCustomer SuccessSales
About this role
IBM is a leading technology company, and they are seeking a Product Education Engineer to create educational content that showcases their infrastructure products. This role involves building tutorials, documentation, and collaborating with various teams to enhance user understanding of HashiCorp's tools.
Responsibilities:
- Build and write hands-on, code complete tutorials and hosted terminal sessions to help practitioners learn HashiCorp products
- Produce diagrams, videos, and other media to cover a range of learning styles and needs
- Write recommended and best practice guides for using HashiCorp products in production
- Curate educational resources created by other HashiCorp staff and the open source community
- Collaborate with other education engineers, sales engineers, product management, engineering, and solution architects to understand customer use cases and document solutions to their problems
Requirements:
- Candidates who are a good fit for this role will be passionate about DevOps teaching, and education
- 2+ years of experience in a technical role such as DevOps engineer, sales engineer, technical account manager, customer success engineer, enterprise architect, software engineer, or other relevant work experience
- Experience developing, deploying, or running applications or services in the cloud
- Experience teaching technical topics by using adult education best practices. This could be as a technical evangelist, trainer, or technical content writer
- The ability to write clearly in a specific voice and style
- The ability to organize content into logical structures that are easy to navigate
- Experience with Terraform is very strongly preferred
- Experience with any HashiCorp product
- Experience reviewing and acting on analytics to improve user experiences
- Experience operating and maintaining cloud infrastructure in a production environment
- Experience creating audio or video content
- Experience with graphic design or visual explanations
- Experience delivering curriculum, exams, and certifications via training partners