Defined Benefits Client Manager - Virtual

Alight is dedicated to empowering clients to build a healthier workforce by unifying the benefits ecosystem. The Defined Benefits Client Manager is responsible for overseeing daily operational performance for assigned clients, managing operations teams, and serving as the primary contact for clients regarding service delivery.

Responsibilities:

• Utilizing expert knowledge of DB to interpret complex client requirements
• Addressing questions related to unique situations, participant inquires, client escalations and requirements
• Driving stable and consistent delivery from internal and external partners. Also using data to influence standardization and process innovation
• Managing ad hoc client projects such as spins, freezes and acquisitions
• Validating, managing and communicating iCAT results with clients
• Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency
• Communicating regularly with day-to-day client contact on delivery and projects
• Acting as point of contact to groups such as Customer Care and Shared Services for client specific items

Requirements:

• Have effective communication and influencing skills on domain and technical matters, internally and externally
• Possess analytical abilities and attention to detail when working with complex data
• Have a solutions-oriented focus and ability to report data to stakeholders
• Have advanced management and organizational skills with ability to adapt to change