Customer Service Representative

Ibex is a company focused on building futures with energy, teamwork, and opportunities. The Customer Service Representative will assist members in scheduling non-emergency medical transportation, ensuring excellent service through effective communication and problem-solving.

Responsibilities:

• Answer inbound calls and assist members with scheduling or updating transportation
• Confirm member eligibility and accurately enter ride details
• Address questions and resolve issues related to transportation services
• Identify additional member needs and provide appropriate support
• Collaborate with internal teams to resolve real-time challenges
• Meet and exceed performance goals related to response time, accuracy, and customer satisfaction

Requirements:

• Strong verbal and written communication skills
• Ability to follow a structured call flow or script
• Empathy, professionalism, and patience when supporting members or guardians
• Excellent problem-solving skills and composure under pressure
• Computer proficiency
• Full-time availability and reliability in managing a steady workload
• Ability to work independently, stay organized, and manage a steady workflow
• Flexible, dependable, and ready to learn and grow with us
• Confident, friendly, and comfortable engaging with members and partners
• Proficient with computers, including Microsoft Office and email
• Must be at least 18 years old
• High School Diploma or GED
• 2+ years of customer service experience
• Ability to type 25 words per minute or more
• Reliable high-speed internet with an Ethernet connection
• A quiet, private workspace