Ibex is a company focused on building futures with energy, teamwork, and opportunities. The Customer Service Representative will assist members in scheduling non-emergency medical transportation, ensuring excellent service through effective communication and problem-solving.
Responsibilities:
- Answer inbound calls and assist members with scheduling or updating transportation
- Confirm member eligibility and accurately enter ride details
- Address questions and resolve issues related to transportation services
- Identify additional member needs and provide appropriate support
- Collaborate with internal teams to resolve real-time challenges
- Meet and exceed performance goals related to response time, accuracy, and customer satisfaction
Requirements:
- Strong verbal and written communication skills
- Ability to follow a structured call flow or script
- Empathy, professionalism, and patience when supporting members or guardians
- Excellent problem-solving skills and composure under pressure
- Computer proficiency
- Full-time availability and reliability in managing a steady workload
- Ability to work independently, stay organized, and manage a steady workflow
- Flexible, dependable, and ready to learn and grow with us
- Confident, friendly, and comfortable engaging with members and partners
- Proficient with computers, including Microsoft Office and email
- Must be at least 18 years old
- High School Diploma or GED
- 2+ years of customer service experience
- Ability to type 25 words per minute or more
- Reliable high-speed internet with an Ethernet connection
- A quiet, private workspace