Store Operations Manager

Description

Are you a proven leader with a strong drive to succeed? Do you work well in a team environment where organization and efficiency are critical to success? If so, then this might be the right opportunity for you! Boot Factory Outlet in Gulfport is seeking a store Operations Manager.

The Operations Manager oversees the daily overall operations of the retail location. This is a leadership position and is expected to effectively drive the overall performance of the store and store Operations through supervision, communication and coordination of team members. This position is a “working manager” position and is expected to be working the sales floor.

Key Responsibilities:

• Ensure that each Guest receives outstanding service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of service. 
• Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals.
• Recruit, onboard, train and strategically schedule employees to achieve sales, profitability, market share, and business plan objectives. Ensures sales team is strategically staffed and placed for enhanced productivity.
• Delegate responsibilities to employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.
• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
• Maintain staff performance by appraising, coaching, counseling, and delivering disciplinary actions in partnership with the Human Resources team.
• Provide guidance and feedback to help others strengthen specific selling and product knowledge.
• Manages workforce productivity, efficiency and process improvement projects and initiatives.
• Effectively communicates with company leadership team, on a regular basis.
• Required to learn, understand and enforce company policies, procedures and safety rules.
• Adheres to company work hours, policies, procedures and rules applicable to management-level employees.

Skills:

• Exceptional supervisory and management skills; ability to effectively coach team members on store policies, protocols and expectations; leads by example and effectively drives the performance of team members.
• Strong management, delegation, and communication skills.
• Strong written and verbal communication skills needed.
• Effective problem solving and communication with customers and team members.
• Strong business acumen with an understanding of business implications of decisions, knowledge of market and competition and an orientation to profitability and established targets.
• Applies common sense understanding and reasoning to make appropriate, timely decisions.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.

What We Offer:

Competitive pay along with bonus opportunities (monthly and quarterly)

Health & Well Being: Medical/Dental/Vision Insurance

Company paid Life Insurance

PTO

Generous Employee Discount

Free pair of boots upon hire

Company provided uniform

Retirement Program/401k

Employee Recognition

Training and Development

Growth Opportunities

Referral Program

Requirements

Essential Physical Requirements: (Lifting up to 50 pounds, bending, climbing, reaching, and standing/walking for the entire shift) 

• Ability to read, count and write in order to accurately complete all documentation. 
• Ability to freely access all areas of the store including selling floor, stock area, and cash wrap.
• Ability to operate and use all equipment necessary to run the store. 
• Ability to move or handle merchandise throughout the store generally weighing 0-60 pounds. 
• Ability to work varied hours/days as business dictates, including 45 hours or more per week. 

Essential Qualifications:

• Previous retail management experience preferably in a supervisory role. Minimum of three years.
• High School Diploma
• Ability to read and interpret documents such as Employee handbook, manuals, policies and procedures. 
• Ability to interact with customers and staff. Strong communication skills are a must.
• Must be able to work with minimum amount of supervision under stressful conditions.