Key skills
CommunicationCollaborationRemote Work
About this role
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 11,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.
What We Offer!
- Corporate Housing- AFL offers corporate housing to all non-local students free of charge!
- Gas Stipend- for those students who are driving more than 50 miles, AFL will offer a gas stipend to alleviate some of that financial burden
- Great Pay!
- 401K Company match (up to 4% - dollar for dollar)
Job Summary
Under general direction, the Client Success Intern will support customer experience, program coordination, reporting, and operational activities that help strengthen relationships with AFL’s clients. This role assists the Client Success team with service delivery, metric tracking, issue resolution support, and process improvement initiatives to enhance overall client satisfaction.
Responsibilities
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Assist with preparing client-facing and internal reports, including delivery performance, quality metrics, service levels, and issue logs.
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Support Program Managers and Client Success Managers with day-to-day client needs, follow-up actions, and documentation.
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Help maintain dashboards, status trackers, customer files, and reporting repositories.
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Participate in cross-functional meetings with Customer Service, Scheduling, Planning, Purchasing, Logistics, and Manufacturing teams.
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Assist in tracking KPIs and identifying trends or risks related to customer satisfaction and operational performance.
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Support issue resolution efforts by gathering information, documenting actions, and coordinating with functional teams.
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Assist with preparing presentations, meeting notes, and correspondence for internal and client updates.
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Provide general administrative and project support to the Client Success organization.
Personal Qualities
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Strong interpersonal and communication skills.
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Customer-service mindset with interest in client relationship management.
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Detail-oriented with excellent organizational skills.
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Ability to work both independently and collaboratively.
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Proactive, resourceful, and motivated to learn.
Qualifications
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Minimum 3.0 GPA preferred.
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Completion of sophomore or junior year in Business, Communications, Operations, Supply Chain, or related field.
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Proficiency with Microsoft Excel, PowerPoint, Word, and Teams.
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Experience with dashboards, data analysis, or customer-facing roles is a plus.