Secretary III

12-month position. Monday - Friday 8:00 am – 4:30 pm with 30-minute lunch. Occasional weekend and evening hours are required during peak periods of operation.

Position Summary:

Under general supervision, performs secretarial work such as composing routine correspondence, maintaining records, and obtaining & providing factual information requiring a knowledge of policies & procedures of both the assigned & related work areas.  Duties involve the use of personal  computers, computer terminals, and a variety of sorfware and/or  conventional office equipment with frequent interruptions.  High volume of public contact.

Specific Job Duties & Tasks:

• Interviewing, hiring, training, and supervising part-time student desk staff
• Providing primary clerical support, including desk coverage
• Operating office equipment including copy machines, computer, etc., in performance of regular tasks
• Composing correspondence within established guidelines
• Answering a multi-line phone, screening calls, and taking organized messages
• Greeting, assisting, and scheduling appointments and room reservations with the public, students, faculty, and staff
• Referring students, public, and staff to proper campus resources
• Maintaining records on personnel, student discipline, and financial-related information utilizing software such as StarRez, Maxient, and MAUI, as well as assisting with or performing reconciliation of Transaction Detail Reports (TDR)
• Maintaining security and key inventory records of the building, including completing key inventory
• Maintaining office supplies
• Sorting & filing forms, reports, and correspondence according to departmental policies and procedures
• Assisting staff with emergency response procedures & taking appropriate action
• Participating in ongoing staff meetings and staff developments
• Attending meetings that include one-on-ones with supervisor, weekly Residence Education staff meeting, and participating in Residence Education committees if interested.

For a detailed job description, please email Rebecca Hoag at rebecca-hoag@uiowa.edu. 

About the Division of Student Life:

The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 14 departments that span from Recreation Services to the office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to achieve our mission: fostering student success by creating and promoting educationally purposeful services and activities within and beyond the classroom. 

Required Qualifications:

• Any combination of related clerical office experience, related undergraduate education and/or post high school clerical training that is the equivalent to four years of full-time employment and includes the use of word processing.

Desirable Qualifications:

• Experience leading others and/or supervision of staff
• Experience working in a position that requires high volume public contact, multi-tasking and answering multi-line phones on a regular basis involving internal and external customers.
• Experience working in a customer service environment.
• Excellent verbal, written and interpersonal communication, with the ability to effectively work in collaboration with staff, students and the public.
• Demonstrated ability to follow oral/written instructions, collect data, and maintain records.
• Demonstrated ability to learn and use technology including email and Microsoft Office products.
• Excellent organizational skills, as well as demonstrated attention to detail.
• Demonstrated ability to use good judgment.

Application Details:

Applicants may upload a resume and cover letter and mark them as a “Relevant File” to the submission for consideration.

Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 3 professional references will be requested at a later step in the recruitment process. For questions, contact Rebecca at rebecca-hoag@uiowa.edu.

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.