Product Manager, Payments Platform

Transact Campus is an industry leader in integrated technology solutions, focusing on enhancing campus experiences. They are seeking a Payments Gateway & Acquiring Product Manager responsible for executing and delivering capabilities within their payment gateway and acquiring services, ensuring compliance and operational efficiency.

Responsibilities:

• Define and execute the product strategy and roadmap for the payments for all of Transact + CBORD gateway and acquiring services
• Prioritize features, enhancements, and product innovations based on business objectives, customer feedback, and market trends
• Align product development with business goals and regulatory requirements
• Own delivery of features and enhancements across payment workflows including authorization, settlement, reconciliation, refunds, fee handling, and error management
• Partner closely with Product Owners and Engineering to define scope, acceptance criteria, and sequencing
• Ensure solutions meet reliability, scalability, and compliance expectations
• Drive features from discovery through launch, validation, and iteration
• Develop and maintain strong working knowledge of core payment concepts (authorization, capture, settlement, declines, retries, batching, etc.)
• Understand how internal systems and external payment partners (processors, acquirers, gateways) interact
• Clearly explain technical and payment concepts to both technical and non-technical stakeholders
• Support integration of new acquiring capabilities, payment methods, or partner services
• Understand and analyze operational payment metrics such as authorization rates, declines, error rates, latency, and Illumination failures
• Use data to identify issues, prioritize improvements, and inform delivery decisions
• Partner with Engineering and Operations to validate root causes and measure impact of changes
• Operate with working knowledge of PCI DSS, NACHA, card brand rules, and partner compliance requirements
• Identify and surface risks related to security, compliance, or operational exposure
• Partner with Risk, Compliance, and Legal teams to ensure issues are addressed early and appropriately
• Work day-to-day with Engineering, QA, and Operations to deliver payment capabilities
• Provide clear, regular updates on delivery status, risks, and outcomes to product leadership and project teams
• Tailor communication style and artifacts (written, visual, verbal) to technical and business audiences
• Engage with select customers and payment partners to gather feedback and validate needs
• Support QA and UAT activities to ensure functional correctness and operational readiness
• Participate in limited customer pilots and phased rollouts to validate changes before full release

Requirements:

• Bachelor's degree in business, Engineering, Computer Science, or related field
• 5+ years of product management experience in payments, fintech, or e-commerce
• Strong understanding of end-to-end payment flows, including authorization, capture, settlement, reconciliation, refunds, fee handling, and error management
• Familiarity with payment gateways, acquiring models, processors, and third-party payment partners
• Ability to translate business and regulatory requirements into clear product features and requirements
• Comfort operating in strategic discussions, connecting day-to-day delivery decisions to broader product, business, and platform goals
• Strong outcomes-driven mindset, with a focus on measurable impact (e.g., reliability, conversion, efficiency, risk reduction) rather than output alone
• Proven execution and delivery discipline in partnership with Engineering, QA, and Operations teams
• Experience tracking and interpreting operational payment metrics such as authorization rates, declines, error rates, latency, and Illumination failures
• Ability to use data to identify issues, prioritize work, and evaluate the impact of delivered solutions
• Working knowledge of PCI DSS, NACHA, card network rules, and related compliance requirements
• Ability to identify and escalate security, compliance, or operational risks early and collaborate on mitigation
• Clear, effective communicator across technical and business audiences, both verbally and in writing
• Experience collaborating cross-functionally and influencing outcomes without formal authority
• Comfort engaging directly with customers and external partners to gather feedback, validate changes, and support pilots or phased rollouts
• Bias toward practical problem-solving, operational reliability, and continuous improvement over process overhead
• Demonstrates a growth mindset by actively seeking feedback, learning from delivery outcomes, and continuously building deeper technical, domain, and decision-making expertise over time
• Experience with acquiring platforms such as Global, Worldpay, FISERV, etc
• Knowledge of emerging payment technologies such as alternative payments and digital wallets
• Technical background in software development, APIs, and system architecture
• Experience with Higher Education a plus