Customer Service Rep

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions. The Dealer Order Management Representative will be the front-line contact for customers, handling order management inquiries and ensuring customer satisfaction through effective collaboration and problem-solving.

Responsibilities:

• Respond to and resolve order management inquiries from customers and internal partners
• Provide customer support for order activities-model identification, pricing, availability, system match-ups, promotions, system solutions
• Process customer orders- promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer
• Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction
• Run order reports and work with teams to fix misses/holds and close open orders/returns
• Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity
• Refer to and create new standard work to maximize efficiency
• Participate in continuous improvement activities

Requirements:

• Associate's Degree
• 2-3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment
• Bachelor's Degree