Customer Success Manager

Motorola Solutions is a global community focused on keeping people safer everywhere through technology. The Customer Success Manager will build and maintain long-term partnerships with customers, ensuring they achieve their business objectives through the effective use of Envysion's products and services.

Responsibilities:

• Develop and implement collaborative expansion strategies to drive customer adoption, revenue growth, and proactively identify upsell opportunities
• Champion user proficiency by delivering initial training and ongoing learning experiences
• Propel brand and account growth by managing the end-to-end process for hardware refreshes and upgrades and strategically leveraging renewal price uplifts to maximize contract value
• Collaborate closely with internal stakeholders, disseminating crucial customer information and proactively managing/resolving issues through the appropriate internal and external channels, including formal escalation
• Working closely with the account team, manage the preparation for and lead/conduct virtual and in-person Business Reviews with key accounts
• Champion the Voice of the Customer by synthesizing customer views, requirements, and data-driven insights for internal teams to influence company strategy
• Effectively manage customer abrasion and churn risk to maximize account retention
• Foster excellence in customer success, driving high customer satisfaction (e.g., Net Promoter Score), by effectively communicating performance metrics and progress toward customers’ core business objectives to ensure shared understanding and accountability

Requirements:

• High School Diploma or equivalent
• 2+ years of sales/customer service experience
• Proven success managing a book of business exceeding $150,000 in monthly recurring revenue
• Prior work experience in a similar hybrid role including managing projects, timelines, customer relations, and contracts that demonstrates strong executive presence and presentation skills
• Highly organized with proven ability to manage time and priorities effectively, stay on-task with minimal supervision, and collaborate successfully with management and cross-functional teams
• Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs
• Proven potential for leadership
• Proficiency using customer relationship management software, (Salesforce strongly preferred) and the Google Suite of products
• Ability to travel up to 25% of the time