Senior Customer Enablement Program Manager

Databricks is the data and AI company, and they are seeking a Senior Customer Enablement Program Manager to define and execute the strategy for integrating learning consultancy expertise with AI tools. This role involves leading the rollout of the Scaled Customer Enablement Agent Suite and automating strategic processes to enhance customer enablement and streamline the customer experience.

Responsibilities:

• Lead the rollout and field adoption of the Scaled Agent Suite, delivering automated learning plans and proposals to Account Teams
• Maintain the customer enablement playbook, optimizing content for modularity and AI agent consumption
• Automate the free-to-paid nurture motion, converting learner data into timely B2B opportunities for Account Teams
• Partner with technical teams to embed enablement calls-to-action and insights directly into field tools
• Integrate training health data into leadership reviews and provide managers with coaching toolkits for user enablement and account health

Requirements:

• 6+ years of experience in Sales Enablement, GTM Program Management, or Sales Operations in a high-growth SaaS environment
• Proven track record of managing complex workstreams and delivering global field motions with measurable adoption
• Comfortable working with RAG-based AI tools (such as Glean) and understanding how data inputs and hierarchies affect AI-generated outputs
• Exceptional ability to work cross-functionally across Sales, Marketing, and Technical teams to ensure a unified enablement vision
• Expert at using data dashboards to track progress and communicate the 'business story' behind the numbers (e.g., the link between enabled users and consumption lift)
• Able to solve ambiguous problems in a fast-moving environment and translate complex strategies into simple, executable field instructions
• Familiarity with the education technology or customer training landscape is a significant plus