Windows Desktop Engineers - All Levels

General Dynamics Information Technology (GDIT) is seeking highly skilled Windows Desktop Engineers to provide support and maintenance for end-user systems and applications in a diverse technical environment. The role involves designing, implementing, and supporting desktop systems while ensuring optimal performance and security of desktop environments.

Responsibilities:

• Design, implement, and support desktop systems, applications, and peripheral devices
• Provide advanced troubleshooting and technical support for hardware and software issues
• Collaborate with IT teams to develop and deploy desktop solutions
• Ensure optimal performance, security, and reliability of desktop environments
• Develop and maintain system documentation, user guides, and technical procedures
• Implement and manage desktop security policies and best practices
• Conduct research and recommend new technologies to improve efficiency and user experience
• Mentor and provide guidance to junior desktop engineers and support staff
• Coordinate with vendors for maintenance, upgrades, and troubleshooting

Requirements:

• 3 + years of related experience
• Bachelor's degree in information technology, Computer Science, or a related field; 4+ years of relevant experience may substitute
• 3 to 10+ years of experience in desktop engineering depending on level
• Strong knowledge of Windows operating systems, networking principles, and cloud services
• Proven experience with desktop management tools such as SCCM, Jamf, or similar
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team in a fast-paced environment
• Strong interpersonal and communication skills to interact with technical and non-technical stakeholders
• Experience with virtualization technologies like VMware or Citrix
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar
• Familiarity with scripting languages (PowerShell, Python, etc.)