Customer Service Rep – Remote (Bilingual: English / Spanish)

Concentrix is a forward-thinking global organization that fosters an inclusive culture and is seeking a remote Customer Service Representative who is bilingual in English and Spanish. In this role, you will provide customer support through inbound and outbound calls, assisting customers with routine inquiries and technical issues while ensuring exceptional service experiences.

Responsibilities:

• Brindar soporte al cliente entrante utilizando una guía de flujo de llamadas en el idioma preferido del cliente
• Ayudar a los clientes a resolver problemas técnicos básicos
• Rastrear, documentar y recuperar información en bases de datos
• Ofrecer productos y/o servicios adicionales
• Ofrecer experiencias expertas al cliente…con una sonrisa

Requirements:

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence