Project Program Management Specialist

NTT DATA is a leading business and technology services provider, and they are seeking a Project Program Management Specialist to support the Service Delivery Branch. The role involves coordinating various projects, ensuring effective communication with teams and customers, and managing project documentation and milestones.

Responsibilities:

• Coordinate projects end‑to‑end including hardware, internal teams, and customer tasks relating to assigned work. Ensure that all aspects are covered, including scheduling, asset tracking, logistics, and on‑site support planning
• Support new site deployments by organizing timelines, resources, vendor activities, and technical requirements
• Maintain clear, proactive communication with cross‑functional teams such as IT, networking, facilities, procurement, asset management, and field technicians
• Coordinate with Asset Management to facilitate hardware shipments, inventory updates, and equipment returns
• Assist with site readiness assessments, including power, network, and physical layout requirements
• Support change management activities, ensuring users are informed and prepared for upcoming refreshes or site go‑lives
• Track project milestones, risks, and dependencies to ensure on‑time delivery
• Prepare and maintain project documentation, including status reports, schedules, and deployment checklists
• Provide weekly updates to the Service Delivery Owner
• Serve as a primary point of contact for customers throughout the project lifecycle
• Document risks and issues and ensure the Service Delivery Owner is informed
• Build strong, trust‑based relationships by providing consistent updates, listening to customer needs, and ensuring expectations are met or exceeded
• Facilitate meetings, gather requirements, and translate customer feedback into actionable tasks for technical teams
• Manage escalations with professionalism and a solution-oriented mindset

Requirements:

• Minimum 4 years of experience coordinating IT, hardware, or infrastructure‑related projects
• Ability to obtain/maintain a Public Trust clearance
• Bachelor's degree or equivalent project coordination experience
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills, with a natural ability to build rapport
• Familiarity with hardware lifecycle management, site deployment processes, or IT field operations is a plus
• Proficiency with project tracking tools and documentation platforms