Staff Software Development Engineer-Automation Engineer

CVS Health is dedicated to shaping a more connected and compassionate health experience. The Staff Software Development Engineer in Automation Production Support is a senior technical leader responsible for ensuring the stability and operational excellence of enterprise automation solutions while collaborating with various teams to enhance automation resilience and scalability.

Responsibilities:

• Serve as the technical owner for production support of automation and RPA solutions across critical business processes
• Lead incident triage, root cause analysis, and permanent remediation for high-severity automation failures
• Establish and enforce runbooks, support models, escalation paths, and on-call readiness for automation platforms
• Proactively identify systemic issues and implement stability, resiliency, and performance improvements
• Provide hands-on technical leadership for automation design, debugging, and optimization in production environments
• Review automation code and configurations to ensure adherence to standards, security, and reliability best practices
• Partner with development teams to ensure production readiness of new automations before release
• Guide architectural decisions that reduce operational complexity and technical debt
• Design and maintain monitoring, alerting, and health dashboards for automation platforms
• Drive adoption of AIOps, SRE, and automation-first support practices where applicable
• Improve observability by defining meaningful metrics such as uptime, failure rates, recovery times, and business impact
• Act as a key escalation point for automation-related production issues
• Collaborate with infrastructure, application, and vendor teams to resolve platform-level issues
• Communicate incidents, risks, and remediation plans clearly to technical and non-technical stakeholders
• Mentor engineers and support analysts in automation support best practices

Requirements:

• Extensive experience in software development and production support for enterprise systems
• Strong expertise in automation/RPA platforms, scripting, and debugging complex workflows
• Proven ability to lead incident response and root cause analysis in high-availability environments
• Deep understanding of SDLC, CI/CD, release management, and production readiness standards
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
• Experience supporting mission-critical automation in regulated or high-volume environments
• Familiarity with monitoring tools, job schedulers, and orchestration platforms
• Experience implementing resiliency patterns, failover strategies, and automation governance
• Demonstrated leadership in driving operational maturity and continuous improvement