Windows Desktop Engineers - All Levels

General Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to major agencies across the U.S. government. They are seeking skilled Windows Desktop Engineers to provide support and maintenance for end-user systems and applications in a dynamic technical environment.

Responsibilities:

• Design, implement, and support desktop systems, applications, and peripheral devices
• Provide advanced troubleshooting and technical support for hardware and software issues
• Collaborate with IT teams to develop and deploy desktop solutions
• Ensure optimal performance, security, and reliability of desktop environments
• Develop and maintain system documentation, user guides, and technical procedures
• Implement and manage desktop security policies and best practices
• Conduct research and recommend new technologies to improve efficiency and user experience
• Mentor and provide guidance to junior desktop engineers and support staff
• Coordinate with vendors for maintenance, upgrades, and troubleshooting

Requirements:

• Bachelor's degree in information technology, Computer Science, or a related field; 4+ years of relevant experience may substitute
• 3 to 10+ years of experience in desktop engineering depending on level
• Strong knowledge of Windows operating systems, networking principles, and cloud services
• Proven experience with desktop management tools such as SCCM, Jamf, or similar
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team in a fast-paced environment
• Strong interpersonal and communication skills to interact with technical and non-technical stakeholders
• Experience with virtualization technologies like VMware or Citrix
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar
• Familiarity with scripting languages (PowerShell, Python, etc.)