Salesforce Business Analyst(Health Cloud)

Tekgence Inc is seeking a Salesforce Business Analyst with experience in enterprise SaaS delivery. The role involves leading customer journey mapping workshops, utilizing Salesforce Health Cloud, and ensuring compliance with relevant regulations.

Responsibilities:

• Lead customer journey mapping workshops to surface pain points and future-state
• Hands-on Salesforce Health Cloud experience
• Salesforce OmniStudio (formerly Vlocity) — OmniScripts, FlexCards, DataRaptors, Integration Procedures
• Proficiency in Confluence, JIRA, Miro for documentation and collaboration
• Familiarity with HIPAA, HL7 FHIR, or 21st Century Cures Act compliance

Requirements:

• BSA or functional analyst experience in enterprise SaaS delivery
• Lead customer journey mapping workshops to surface pain points and future-state
• Hands-on Salesforce Health Cloud experience
• Salesforce OmniStudio (formerly Vlocity) — OmniScripts, FlexCards, DataRaptors, Integration Procedures
• Proficiency in Confluence, JIRA, Miro for documentation and collaboration
• Familiarity with HIPAA, HL7 FHIR, or 21st Century Cures Act compliance