Customer Service Rep- Corporate

Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services. The Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner, while demonstrating empathy and professionalism.

Responsibilities:

• Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect
• Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries
• Inputs standard customer requests into Company systems
• Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues
• Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner
• Enters service and route data into computer for billing and route scheduling purposes
• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement
• Performs other job-related duties as assigned or apparent

Requirements:

• An Associate's or Bachelor's degree
• Knowledge of the waste management industry
• Experience using bilingual skills in a business environment
• High School diploma or G.E.D
• Minimum of 1 year of experience in a call center or other customer service related environment
• Experience working in a team environment
• Applicants must be able to work 2 Saturdays per quarter (Saturday 8am-12pm CST)
• Applicants must be able to work any 8 hour shift between the hours of 6am- 6pm CST
• Applicants must demonstrate a positive attitude and a willingness to contribute to team success
• This role requires managing a high volume of phone interactions in a fast-paced environment while consistently delivering exceptional, world-class customer service
• There will be mandatory queue work between calls that must be cleared daily
• The ideal candidate would come from an internal CSR1 National Accounts or (higher-level tier) CRC role
• We prefer internal CRC National Accounts experience