Senior Integrations Engineer

Eve is redefining legal technology for plaintiff law firms, and they're building a team to enhance their AI-driven solutions. The Senior Integrations Engineer will own integration delivery for customers, manage vendor relationships, and resolve production integration issues while also building necessary assets for scaling integration delivery.

Responsibilities:

• Own integration delivery for customers from post-sale through go-live: scoping the integration path, validating configuration (auth setup, tenant and environment validation, allowlisting, callback/redirect setup, granular permissions, document store configuration), testing in sandbox and live environments, and driving to completion
• Scope integration approaches for new CMS partners, prototype solutions, and deliver technical requirements to Engineering for productization
• Manage strategic vendor relationships: pressuring vendors for API access, proving whether issues are on their side or ours, identifying unsupported or undocumented API behavior, and negotiating workarounds when standard paths don’t exist
• Debug and resolve production integration issues by tracing through logs, isolating the layer (our side, vendor side, or customer config), and resolving or routing to Engineering with a clear diagnosis
• Build the assets required to scale integration delivery: implementation playbooks, vendor-specific setup guides, troubleshooting matrices, customer readiness checklists, known limitation documentation, escalation criteria, and handoff notes for the CS team
• Identify patterns across customer integrations and feed productization requirements back to Engineering, without duplicating the platform Engineering owns

Requirements:

• 3-5+ years building, configuring, and debugging production API integrations (REST APIs, pagination, rate limiting, retry logic)
• Experience owning implementation delivery end-to-end, not just building integrations but driving them to completion with customers
• Proficiency in Python or Node.js (Python preferred) for scripting, data transformation, and API orchestration
• Hands-on experience with OAuth 2.0, JWT, token refresh cycles, and permission/scoping troubleshooting
• Comfortable working with webhooks and debugging common failure modes (expiry, missed events, configuration drift)
• Experience mapping data across systems that represent the same concepts differently
• Strong communication skills for customer calls, vendor negotiations, and internal coordination
• Interest in legal technology and how law firms operate
• Direct experience with legal tech platforms (Clio, Filevine, SmartAdvocate, Litify)
• iPaaS or integration platform experience (Workato, Celigo, Mulesoft, Tray.io)
• A track record of creating implementation documentation, runbooks, or process guides that other teams use
• SQL familiarity and ability to reason about how integration data flows into a data warehouse
• On-prem and hybrid deployment experience with self-hosted systems, firewall rules, and VPNs
• Multi-tenant integration management across hundreds of customer accounts
• Experience building observability and alerting for integrations at scale