Sr. Full Stack Engineer, Web

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Sr. Full Stack Engineer will shape the performance and scalability of Genesys’ corporate web platform, delivering modern web experiences and driving platform modernization across global markets.

Responsibilities:

• Design and deliver end to end web solutions that improve performance, scalability, and user experience across global digital properties
• Build responsive, accessible front end experiences that drive engagement, conversion, and customer satisfaction
• Develop and optimize back end services, APIs, and integrations that enable scalable and reliable web functionality
• Own platform features throughout their lifecycle, ensuring reliability, maintainability, and production readiness
• Drive architectural decisions that enhance system scalability, security, and long term platform evolution
• Reduce technical debt through modernization efforts that improve engineering velocity and system performance
• Optimize hosting, caching, and content delivery strategies to improve uptime, speed, and global accessibility
• Strengthen observability, monitoring, and incident response to ensure operational excellence and rapid issue resolution
• Implement secure coding practices and contribute to compliance initiatives that protect customer data and platform integrity
• Partner with cross functional stakeholders to align engineering solutions with business goals, customer experience, and growth strategy
• Mentor engineers and contribute to a culture of technical excellence, collaboration, and continuous improvement

Requirements:

• 5 or more years of professional experience in full stack web development and engineering
• Current authorization to work in the United States without the need for sponsorship now or in the future
• Strong expertise in HTML5, CSS, JavaScript, and modern front end development practices
• Solid experience in back end development using PHP, Node.js, or similar technologies
• Proven experience working with CMS driven architectures, with strong preference for WordPress
• Demonstrated experience designing and consuming RESTful APIs
• Strong understanding of MySQL database design, optimization, and security
• Experience working with cloud platforms such as AWS, GCP, or Azure, or enterprise hosting environments
• Strong knowledge of CI/CD pipelines, DevOps practices, and release automation
• Demonstrated expertise in performance optimization, caching strategies, CDNs, and scalable web architectures
• Strong understanding of web security, accessibility standards, and regulatory compliance
• Experience with containerization technologies such as Docker or infrastructure as code
• Experience with modern front end frameworks such as React, Vue, or similar
• Experience with WordPress development, including theming, plugins, or enterprise implementations
• Familiarity with NGINX, caching layers, and advanced performance optimization techniques
• Experience mentoring engineers or leading technical initiatives in enterprise environments
• Background in B2B, SaaS, or complex global digital ecosystems