Project Manager - Professional Services

Boomi is a fast-growing company dedicated to connecting everyone to everything through its intelligent integration and automation platform. The Project Manager for Professional Services will own and manage the full lifecycle of engagements, ensuring projects are delivered on time and within budget while serving as the primary liaison between delivery teams and customer stakeholders.

Responsibilities:

• Own and manage the full lifecycle of Professional Services engagements, from project kickoff through final delivery and handoff, across multiple concurrent customer projects
• Develop detailed project plans, including scope, schedule, resource allocation, milestones, and success criteria
• Proactively monitor progress and adjust plans as needed
• Serve as the primary liaison between Boomi's delivery teams and customer stakeholders, including C-level executives, IT leaders, and business owners
• Communicate project status, risks, and issues clearly and consistently
• Identify, track, and mitigate project risks and issues
• Escalate appropriately and drive resolution to keep projects on track
• Manage project scope rigorously, handling change requests through formal change control processes and setting clear expectations with customers
• Collaborate with Resource Managers and Regional Delivery Leaders to ensure the right resources are assigned to the projects at the right time
• Track project budgets, forecasts, and actuals
• Ensure projects are delivered profitably and flag margin risks early
• Champion Boomi's delivery methodology and contribute to the continuous improvement of processes, templates, and tooling
• Partner with Advisory team, Customer Success, Account Executives, and Enterprise Solution Managers to ensure a seamless customer experience
• Maintain accurate project documentation including status reports, meeting minutes, risk logs, and project closure summaries
• Leverage AI-powered tools to automate routine project management tasks such as status report generation, meeting summarization, and action item tracking — freeing capacity for higher-value customer engagement
• Use AI tools to capture, synthesize, and surface institutional knowledge from past projects, enabling faster onboarding, better-informed estimates, and improved delivery consistency across the PS organization

Requirements:

• 5+ years of project management experience, with at least 2+ years in a Professional Services, consulting, or systems integration environment
• Proven track record of delivering complex software implementation or integration projects on time and within budget
• Strong understanding of enterprise integration concepts, iPaaS platforms, APIs, and cloud/hybrid architectures
• Exceptional communication, facilitation, and stakeholder management skills across technical and non-technical audiences
• Experience managing projects using both Waterfall and Agile/Scrum methodologies
• Proficiency with project management tools such as Jira, Smartsheet, MS Project, or similar
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment
• PMP certification or equivalent project management credential
• Experience delivering integrations across ERP, CRM, HCM, or Supply Chain platforms (e.g., SAP, Salesforce, Workday, NetSuite)
• Experience of working with Salesforce or Financial Force
• Experience in a SaaS or cloud-native technology company