Senior Account Manager, Postmates Exclusives

Uber is seeking a Senior Account Manager for the Postmates and Uber Eats West Exclusives team, which focuses on strategic SMB restaurant relationships. The role involves managing VIP merchant partnerships, leading business reviews, and driving growth opportunities while ensuring partner satisfaction and operational excellence.

Responsibilities:

• Act as the DRI (Directly Responsible Individual) for a shortlist of the most important SMB restaurant partnerships across Uber Eats and Postmates; serve as the primary point of contact to handle inquiries, resolve conflicts, and deliver timely solutions
• Lead a structured operating cadence with partners (weekly/monthly touchpoints and quarterly business reviews), aligning on goals, performance drivers, and an action plan that produces measurable outcomes
• Advocate for partner goals and custom requirements internally, ensuring the right stakeholders are aligned to deliver a high level of success and partner satisfaction
• Drive alignment between Uber Eats/Postmates strategic priorities and partner priorities, identifying opportunities to add value and retain partners long-term
• Leverage analytical and operational skillsets to diagnose merchant performance and experience pain points, translate insights into clear recommendations and growth, and proactively implement improvements across merchant and eater experience
• Pitch and execute growth opportunities via consultative cross-sell and upsell motions (e.g., marketing levers, new products, operational programs), grounded in education, enablement, and ROI-focused storytelling
• Own renewal negotiations end-to-end, including commercial strategy, stakeholder alignment, contract redlines, and executive communication through signature