Account Manager – B2B Sales

Role Overview

• Manage and grow a portfolio of existing clients within the Mexican market (mid-sized and enterprise companies).
• Build strong, long-term relationships with key stakeholders (HR, L&D, leadership, and C-suite).
• Identify upselling and cross-selling opportunities to expand account value.
• Lead strategic business reviews focused on performance, impact, and ROI.
• Act as a trusted advisor by understanding client needs and aligning solutions to business goals.
• Ensure high levels of customer satisfaction, retention, and engagement.
• Collaborate closely with Customer Success, Marketing, and Sales teams to drive account growth.
• Support contract renewals and negotiate agreements.
• Represent goFLUENT in client meetings, events, and networking opportunities in Mexico.
• Travel within Mexico as needed to strengthen client relationships.

Requirements

• Minimum 2 years of experience in Account Management, B2B sales.
• Proven experience managing and growing client accounts (retention + expansion).
• Strong relationship-building skills across all levels, including senior leadership.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinking with a strong customer-centric approach.
• Experience working with CRM tools and LinkedIn is a plus.
• Self-motivated, proactive, and results-driven mindset.
• Minimum B2 level of English.
• Fluency in Spanish (required for the Mexican market).
• Experience in SaaS, e-learning, HR tech, or services is a plus.

Benefits

• Competitive compensation package (base salary + performance-based incentives).
• A dynamic, startup-like culture backed by a well-established global company.
• Structured onboarding and continuous learning opportunities.
• Exposure to international clients and global teams.
• Real career growth opportunities.
• Access to our platform to learn up to 50 languages.
• Collaborative, flexible, and multicultural work environment.