Senior Technical Risk Analyst, Contact Center Risk

Responsible for identifying, assessing, and mitigating technical risks, cyber threats, and ensuring operational resilience. Responsible for safeguarding the organization against technical risks. Works with cross-functional teams to identify, assess, and mitigate risks related to the organization’s technology infrastructure, applications, and data. Assist in developing and implementing risk management strategies, perform risk assessments, and ensure compliance with internal and external standards. Growing an understanding of business needs and objectives. Solve a range of mostly straightforward problems with some increased scope and complexity. Developing professional with basic skill set and proficiency with procedures and techniques.

•Conduct risk assessments and vulnerability analyses on existing and new technologies.
•Collaborate with IT and security teams to identify potential risks and develop mitigation strategies.
•Monitor and analyze security incidents and trends to improve risk management practices.
•Assist in the development and implementation of risk management policies and procedures.
•Stay updated on industry regulations, standards, and best practices related to information security and risk management.
•Participate in audits and compliance assessments to ensure adherence to relevant regulations.
•Provide regular reports to senior management and stakeholders on risk findings, trends, and risk mitigation efforts.
•Work with internal teams to promote risk awareness and drive a culture of risk management across the organization.
•Assist with with the management of external vendors and service providers to ensure third-party risks are adequately managed.

Required Qualifications

• Basic understanding of business and operating environment
• Experience in risk analysis, information security, or a related area.
• Expereince with risk assessment frameworks (e.g., NIST, ISO 27001).
• Excellent communication skills, both verbal and written.
• Experience with information technology, cybersecurity, network infrastructure, and cloud computing.
• Knowledge of risk management frameworks and regulatory requirements like ISO 27001, NIST, or COBIT.
• Strong analytical skills to assess risks and determine appropriate mitigation strategies.
• Ability to interpret technical data and assess its impact on business operations.
• Verbal and written communication skills to report on risk findings and collaborate with cross-functional teams.
• Ability to identify potential technical risks and propose practical solutions for risk mitigation.
• Strong attention to detail in evaluating risk factors, control measures, and compliance issues.
• Bachelor’s degree in Computer Science, Information Technology, Risk Management, or a related field or equivalent combination of training, education and experience

 

Desired Qualifications

• Master’s Degree in related field or equivalent combination of training, education and experience.
• Relevant certifications (e.g., CISSP, CISM, CRISC) are a plus.
• Experience with security tools and technologies (firewalls, IDS/IPS, SIEM, etc.).
• Knowledge of cloud security principles and practices.
• Understanding of data privacy regulations (e.g., GDPR, HIPAA).

 

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2025
• Yello and WayUp Top 100 Internship Programs
• Computerworld® Best Places to Work in IT
• Newsweek Most Loved Workplaces
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America
• Military Times 2025 Best for Vets Employers
• Best Companies for Latinos to Work for 2025
• Forbes® 2025 America’s Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
• Military.com Top Military Spouse Employers 2025 
• 2025 Handshake Early Talent Award

 

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.