Lead Patient Access Rep
Marietta, Georgia, United States of America
Full Time
2 weeks ago
Key skills
Communication
About this role
Description
Management:
Assures that:
-Front office staff are scheduled appropriately
-Areas of improvement and identified and addressed with corrective actions
-Communication with physicians and Operations Manager is timely and effective
-Daily office operations are efficient and effective
Operations:
Assures that:
-Patient pre-visit process is complete and accurate
-Patients are greeted and checked-out in a prompt, courteous, and helpful manner
-Patient’s questions concerning appointments, charges, billing, etc are resolved in a timely manner
-Patient payments are collected at the time of visit
-Patient co-payments are collected at the time of visit
-Payments are balanced and forwarded to Revenue Cycle Manager
-Guarantor, insurance eligibility and coverage, and method of payment is established for each patient
-Insurance benefits are obtained and related to patient prior to physician contact
-Patients with outstanding debts are referred to billing/collections prior to physician contact
-Demographics are entered appropriately into the computer
-Records are accurately and fully completed
-Patient appointments are scheduled accurately as outlined in the established protocol
-Follow up visits and procedures are scheduled accurately and in timely
-Incoming phone calls are answered promptly and professionally within the front office
-The answering service is activated and relieved of calls as necessary
-Calls to physicians are properly screened
-Each physician’s schedule is filled in the most efficient manner by reviewing each schedule daily
-All employees are aware of established policies and procedures and that all duties of the front-office staff are performed accordingly
-Ordering of office supplies
-Policies and procedures are maintained and developed as necessary and are made available to the appropriate personnel
Requirements
3 to 5 years of related office management experience including accounts receivable, collections, and front
office operations in a medical office.