ServiceNow QA/Test Engineer

Emory Healthcare is a leading healthcare provider that values professional growth and offers a supportive environment. They are seeking a ServiceNow QA/Test Engineer to ensure the quality and reliability of ServiceNow platform solutions, focusing on testing strategies and collaboration with development and operations teams.

Responsibilities:

• Develop and execute test plans and test cases for new ServiceNow features and enhancements, ensuring functional and performance requirements are met
• Perform both manual and automated tests (functional, regression, integration) using ServiceNow’s Automated Test Framework (ATF) and other tools to validate end-to-end processes on the platform
• Identify and document software bugs, track defects in the issue management system, and collaborate with developers to analyze root causes and verify fixes promptly
• Work closely with developers, business analysts, and project managers throughout the development lifecycle to review requirements, provide input on testability, and ensure quality checkpoints are met
• Build and maintain automated test scripts to improve coverage and efficiency, integrating tests into the deployment pipelines for frequent, reliable releases
• Monitor test execution and quality metrics, clearly communicating progress, defect findings, and risks to stakeholders
• Participate in Agile/Scrum ceremonies (planning, stand-ups, retrospectives) to ensure testing activities align with sprint goals and release timelines
• Contribute to continual improvement of QA processes and tools; research and implement new testing approaches and leverage ServiceNow platform features to enhance quality assurance

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field preferred; equivalent experience may be considered in lieu of degree
• Minimum 3 years of hands-on software testing or QA experience, including experience with ServiceNow or complex enterprise applications
• Strong understanding of QA methodologies and test types (functional, regression, integration, UAT, performance)
• Experience writing and executing test cases and maintaining traceability to requirements
• Experience with test case management and defect tracking tools
• Ability to perform root-cause analysis of defects and validate remediation
• Experience working in Agile/Scrum environments with cross-functional teams
• Strong analytical skills, attention to detail, and commitment to high-quality outcomes
• Strong communication and collaboration skills in remote, cross-functional environments
• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 3+ years of hands-on software testing or QA experience, including experience with ServiceNow or other complex enterprise applications
• Proficiency in JavaScript and familiarity with ServiceNow development (e.g., Glide scripting/configuration)
• Experience with ServiceNow's Automated Test Framework (ATF) with the ability to write and maintain automated test scripts
• Solid understanding of QA methodologies and various test types (functional, regression, UAT, performance); hands-on experience with test case management and defect tracking tools
• ServiceNow certification(s) – especially Certified System Administrator (CSA) – highly preferred; additional certs (e.g., Implementation Specialist, Application Developer) are a plus
• QA certification(s) such as ISTQB Certified Tester or equivalent are a plus, demonstrating a strong foundation in testing best practices
• Experience working in Agile/Scrum teams; familiarity with DevOps and CI/CD processes for testing and deployment
• Excellent analytical and problem-solving skills, strong attention to detail, and a commitment to delivering high-quality results
• Strong communication and teamwork skills, with an inclusive approach and ability to collaborate effectively in a remote, cross-functional environment