Sr Quality Manager 2 - Customer Liason

GE Aerospace is a leading company in the aerospace sector, focused on quality management and process improvement. The Sr Quality Manager 2 - Customer Liaison role involves managing non-conformance, monitoring customer satisfaction, and leading functional teams to enhance service and quality objectives.

Responsibilities:

• Manage non-conformance. Monitor customer satisfaction. Own preventive and corrective actions
• Requires specialized depth and/or breadth of expertise within their discipline. May require strong commercial awareness, and is expected to influence the development of strategy within own area, including control of resources and influences policy formulation
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view
• Impacts the team's ability to achieve service, quality and timeliness of objectives. Work is subject to functional policy objectives. Regularly advises management in the function and/or in the business. Has a supportive role in decision making about important subjects. High levels of evaluative judgment are required to achieve outcomes required
• Uses high level of judgment to make decisions and handle complex tasks or problems that impact the function. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision

Requirements:

• Bachelors Degree from an accredited university or college (or a high school diploma/GED with a minimum of 4 years in projects/process improvement to ensure that processes and products are designed with appropriate quality measurement systems). + a minimum of 5 years of experience in projects/process improvement to ensure that processes and products are designed with appropriate quality measurement systems
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs/projects
• Ability to document, plan, market, and execute programs
• Established project management skills
• Master's Degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in projects/process improvement to ensure that processes and products are designed with appropriate quality measurement systems)
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker